Which of the following statements is FALSE?

Question

Options

• AIf the root cause and a temporary work-around have been identified for a problem it becomes a
• BAll known errors need to be resolved to user satisfaction
• CA known error can be kept open when a work-around is being used
• DIncidents are not the only source of known errors

• A
  15% (4)
• B
  70% (19)
• C
  4% (1)
• D
  11% (3)

Explanation

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