ASQ

CQIA · Question #80

Which of the following metrics would you most associate with the Service Desk?

The correct answer is A. The number of high priority incidents occurring. You've hit your limit · resets 12:50am (America/New_York)

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Question

Which of the following metrics would you most associate with the Service Desk?

Options

AThe number of high priority incidents occurring
BThe support team which resolves the greatest number of problems
CThe number of problems solved in a day
DThe mean time between failure

How the community answered

(53 responses)

A
83% (44)
B
2% (1)
C
9% (5)
D
6% (3)

Explanation

You've hit your limit · resets 12:50am (America/New_York)

Topics

#service desk#incident metrics#performance measurement#priority incidents

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