ASQ
CQIA · Question #80
Which of the following metrics would you most associate with the Service Desk?
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Question
Which of the following metrics would you most associate with the Service Desk?
Options
- AThe number of high priority incidents occurring
- BThe support team which resolves the greatest number of problems
- CThe number of problems solved in a day
- DThe mean time between failure
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Topics
#service desk#incident metrics#performance measurement#priority incidents