ASQ
CQIA · Question #85
Which of the following is the BEST reason for categorizing incidents?
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Continuous Improvement
Question
Which of the following is the BEST reason for categorizing incidents?
Options
- ATo establish trends for use in problem management and other IT service management (ITSM) activities
- BTo ensure service levels are met and breaches of agreements are avoided
- CTo enable the incident management database to be partitioned for greater efficiency
- DTo identify whether the user is entitled to log an incident for this particular service
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Topics
#incident categorization#trend analysis#problem management#ITSM activities