BH0-006 Exam Questions

Which process is responsible for low risk, frequently occurring, low cost changes?

Which of the following CANNOT be provided by a tool?

Who is responsible for ensuring that the request fulfillment process is being performed according to the agreed and documented process?

Major Incidents require:

Which of the following is NOT an aim of the change management process?

To add value to the business, what are the four reasons to monitor and measure?

Which of the following BEST describes a service request?

The MAIN purpose of the service portfolio is to describe services in terms of?

Which role would you MOST expect to be involved in the management of underpinning contracts?

Service management is a set of specialized organizational capabilities for providing value to customers in the form of services. These specialized organizational capabilities inclu...

Which of the following actions are you likely to take when closing a problem? 1. Close any related incident records 2. Check that the problem record contains a full historical desc...

The difference between service metrics and technology metrics is BEST described as?

Which Functions are included in IT Operations Management?

The left-hand side of the service V model represents requirements and specifications. What does the right-hand side of the service V model represent?

Which of the following processes are performed by the service desk? 1. capacity management 2. request management 3. demand management 4. incident management

Which process is responsible for providing the right to use an IT service?

Which of the following provides resources to resolve operational and support issues during Release and Deployment?

Which of the following would NOT trigger Service Level Management activity?

Availability management is responsible for availability of:

Which of the following BEST describes 'Partners' in the phrase "People, Processes, Products and Partners"?

Which of the following are the MAIN objectives of incident management? 1. to automatically detect service affecting events 2. to restore normal service operation as quickly as poss...

Which of the following would NOT be a task carried out by the Request Fulfillment Process?

Which of the following is step 1 in the 7 step improvement process?

One organization provides and manages an entire business or function for another organization. This is known as:

A service level agreement (SLA) is:

A single release unit, or a structured set of release units can be defined within:

The ITIL CORE publications are structured around the service lifecycle. Which of the following statements about ITIL complementary guidance is CORRECT?

One of the five major aspects of service design is the design of the service solutions. Which of the following does this include?

Which of the following is NOT a characteristic of a process?

The difference between service metrics and technology metrics is BEST describes as?

Which role is accountable for a specific service within an organization?

Which stage of the Service Lifecycle is MOST concerned with defining policies and objectives?

Please refer to the exhibit. Which of the following areas would technology help support during the service operation phase of the lifecycle?

Please refer to the exhibit. Which of the following questions does guidance in service strategy help answer?

Which of the following is a sub-process of capacity management?

Which of the following BEST describes a service request?

The BEST process to automate are those that are?

Which of the following is a good metric for measuring the effectiveness of Service Level management?

Which process is responsible for recording relationships between service components?

Which of the following is NOT an objective of problem management?

Please refer to the exhibit. Which of the following should be supported by technology?

Which of the following activities is carried out in the "where do we want to be" step of the continual service improvement model?

The ITIL CORE publications are structures around the Service Lifecycle. Which of the following statements about ITIL complementary guidance is CORRECT?

The of the following statements BEST describes the Definitive Media Library (DML)?

The group that authorizes changes that must be installed faster than the normal process is called the:

Implementation of ITIL Service Management requires preparing and planning the effective and efficient use of:

Which of the following statements about Service Asset and Configuration Management is/are CORRECT? 1. A Configuration Item (CI) can exist as part of any number of other CIs at the...

Which of the following would you expect to find documented in an Incident Model? 1. The Service Level Agreement pertaining to the incident 2. Chronological order of steps to resolv...

In terms of adding value to the business, which of the following describes Service Operation's contribution?

Which of the following are Service Desk organizational structures? 1. Local Service Desk 2. Virtual Service Desk 3. IT Help Desk 4. Follow the Sun