BH0-006 Exam Questions
401 real BH0-006 exam questions with expert-verified answers and explanations. Page 3 of 9.
- Question #102
Which process is responsible for low risk, frequently occurring, low cost changes?
- Question #103
Which of the following CANNOT be provided by a tool?
- Question #104
Who is responsible for ensuring that the request fulfillment process is being performed according to the agreed and documented process?
- Question #105
Major Incidents require:
- Question #107
Which of the following is NOT an aim of the change management process?
- Question #108
To add value to the business, what are the four reasons to monitor and measure?
- Question #109
Which of the following BEST describes a service request?
- Question #110
The MAIN purpose of the service portfolio is to describe services in terms of?
- Question #111
Which role would you MOST expect to be involved in the management of underpinning contracts?
- Question #112
Service management is a set of specialized organizational capabilities for providing value to customers in the form of services. These specialized organizational capabilities inclu...
- Question #113
Which of the following actions are you likely to take when closing a problem? 1. Close any related incident records 2. Check that the problem record contains a full historical desc...
- Question #114
The difference between service metrics and technology metrics is BEST described as?
- Question #115
Which Functions are included in IT Operations Management?
- Question #116
The left-hand side of the service V model represents requirements and specifications. What does the right-hand side of the service V model represent?
- Question #117
Which of the following processes are performed by the service desk? 1. capacity management 2. request management 3. demand management 4. incident management
- Question #118
Which process is responsible for providing the right to use an IT service?
- Question #119
Which of the following provides resources to resolve operational and support issues during Release and Deployment?
- Question #120
Which of the following would NOT trigger Service Level Management activity?
- Question #121
Availability management is responsible for availability of:
- Question #122
Which of the following BEST describes 'Partners' in the phrase "People, Processes, Products and Partners"?
- Question #123
Which of the following are the MAIN objectives of incident management? 1. to automatically detect service affecting events 2. to restore normal service operation as quickly as poss...
- Question #124
Which of the following would NOT be a task carried out by the Request Fulfillment Process?
- Question #125
Which of the following is step 1 in the 7 step improvement process?
- Question #126
One organization provides and manages an entire business or function for another organization. This is known as:
- Question #127
A service level agreement (SLA) is:
- Question #128
A single release unit, or a structured set of release units can be defined within:
- Question #129
The ITIL CORE publications are structured around the service lifecycle. Which of the following statements about ITIL complementary guidance is CORRECT?
- Question #130
One of the five major aspects of service design is the design of the service solutions. Which of the following does this include?
- Question #131
Which of the following is NOT a characteristic of a process?
- Question #132
The difference between service metrics and technology metrics is BEST describes as?
- Question #133
Which role is accountable for a specific service within an organization?
- Question #134
Which stage of the Service Lifecycle is MOST concerned with defining policies and objectives?
- Question #135
Please refer to the exhibit. Which of the following areas would technology help support during the service operation phase of the lifecycle?
- Question #137
Please refer to the exhibit. Which of the following questions does guidance in service strategy help answer?
- Question #138
Which of the following is a sub-process of capacity management?
- Question #139
Which of the following BEST describes a service request?
- Question #140
The BEST process to automate are those that are?
- Question #141
Which of the following is a good metric for measuring the effectiveness of Service Level management?
- Question #142
Which process is responsible for recording relationships between service components?
- Question #143
Which of the following is NOT an objective of problem management?
- Question #144
Please refer to the exhibit. Which of the following should be supported by technology?
- Question #145
Which of the following activities is carried out in the "where do we want to be" step of the continual service improvement model?
- Question #146
The ITIL CORE publications are structures around the Service Lifecycle. Which of the following statements about ITIL complementary guidance is CORRECT?
- Question #147
The of the following statements BEST describes the Definitive Media Library (DML)?
- Question #148
The group that authorizes changes that must be installed faster than the normal process is called the:
- Question #149
Implementation of ITIL Service Management requires preparing and planning the effective and efficient use of:
- Question #150
Which of the following statements about Service Asset and Configuration Management is/are CORRECT? 1. A Configuration Item (CI) can exist as part of any number of other CIs at the...
- Question #151
Which of the following would you expect to find documented in an Incident Model? 1. The Service Level Agreement pertaining to the incident 2. Chronological order of steps to resolv...
- Question #152
In terms of adding value to the business, which of the following describes Service Operation's contribution?
- Question #153
Which of the following are Service Desk organizational structures? 1. Local Service Desk 2. Virtual Service Desk 3. IT Help Desk 4. Follow the Sun