BCS-ISEB
BH0-006 · Question #141
Which of the following is a good metric for measuring the effectiveness of Service Level management?
The correct answer is A. Customer satisfaction score. See the full explanation below for the reasoning.
Question
Which of the following is a good metric for measuring the effectiveness of Service Level management?
Options
- ACustomer satisfaction score
- Bnumber of services deployed within agreed terms
- Caverage number of daily incidents managed by each service agent
- Dnumber of services in the service portfolio
How the community answered
(65 responses)- A71% (46)
- B9% (6)
- C15% (10)
- D5% (3)
Community Discussion
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