BCS-ISEB
BH0-006 · Question #141
BH0-006 Question #141: Real Exam Question with Answer & Explanation
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Question
Which of the following is a good metric for measuring the effectiveness of Service Level management?
Options
- ACustomer satisfaction score
- Bnumber of services deployed within agreed terms
- Caverage number of daily incidents managed by each service agent
- Dnumber of services in the service portfolio
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