BCS-ISEB
BH0-006 · Question #125
Which of the following is step 1 in the 7 step improvement process?
The correct answer is B. define what you should measure. See the full explanation below for the reasoning.
Question
Which of the following is step 1 in the 7 step improvement process?
Options
- APrepare for action
- Bdefine what you should measure
- Cwhere are we now?
- DIdentify gaps in Service Level Agreement (SLA achievement)
How the community answered
(39 responses)- A10% (4)
- B82% (32)
- C5% (2)
- D3% (1)
Community Discussion
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