The difference between service metrics and technology metrics is BEST described as?

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Options

• Aservice metrics measure maturity and cost; technology metrics measure efficiency and effectiveness
• Bservice metrics measure the end to end service; technology metrics measure individualcomponents
• Cservice metrics measure processes and functions; technology metrics measure server and network
• Dservice metrics measure each of the service management processes; technology metrics measure

• A
  14% (3)
• B
  73% (16)
• C
  5% (1)
• D
  9% (2)

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