BCS-ISEB
BH0-006 · Question #112
Service management is a set of specialized organizational capabilities for providing value to customers in the form of services. These specialized organizational capabilities include which of the…
The correct answer is C. functions and processes. See the full explanation below for the reasoning.
Question
Service management is a set of specialized organizational capabilities for providing value to customers in the form of services. These specialized organizational capabilities include which of the following?
Options
- Aapplications and infrastructure
- Bservice pipelines and service catalogue
- Cfunctions and processes
- Dmarkets and customers
How the community answered
(25 responses)- A8% (2)
- B4% (1)
- C84% (21)
- D4% (1)
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