A service level agreement (SLA) is:

Question

Options

• Aan agreement between a service provider and an external supplier
• Bthe part of a contract that specifies responsibilities of each party
• Can agreement between the service provider and an internal organization
• Dan agreement between the service provider and their customer

• A
  3% (1)
• B
  8% (3)
• C
  18% (7)
• D
  72% (28)

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