BH0-006 Exam Questions

Which of the following statements is CORRECT?

Which of the following statements BEST describes the aims of Release and Deployment Management?

The Service Catalogue Manager has responsibility for producing and maintaining the Service Catalogue. One of their responsibilities would be?

Within Service Design, what is the key output handed over to Service Transition?

Which of the following BEST describes a Problem?

A Know Error has been raised after diagnosis of a Problem was complete but before a workaround has been found. Is this a valid approach?

Which of the following can help determine the level of impact of a problem?

What is the objective of Access Management?

Which of these is the correct set of steps for the Continual Service Improvement Model?

Which of the following would be defined as part of every process? 1. Roles 2. Activities 3. Functions 4. Responsibilities

Which of the following is NOT a purpose of Service Transition?

Check, Act and Plan are three of the stages of the Deming Cycle. Which is the fourth?

Which of the following is the BEST description of a centralised Service Desk?

Which process is primarily supported by the analysis of Patterns of Business Activity (PBA)?

Which of the following are goals of Service Operation? 1. To coordinate and carry out the activities and processes required to deliver and manage services at agreed levels to the b...

Hierarchic escalation is best described as?

Which statement about the Emergency Change Advisory Board (ECAB) is CORRECT?

Where would you expect incident resolution targets to be documented?

The consideration of business outcomes and value creation are principles of which part of the Service Lifecycle?

Match the following activities with the Deming Cycle stages 1. Monitor, Measure and Review 2. Continual Improvement 3. Implement Initiatives 4. Plan for Improvement

In which document would you expect to see an overview of actual service achievements against targets?

Which process lists "Understanding patterns of business activity" as a major role?

Data used to support the capacity management process should be stored in:

There are four types of metrics that can be used to measure the capability and performance of processes. Which of the four metrics is missing from the list below? 1. Progress 2. Ef...

Which of the following are aspects of Service Design? 1. Architectures 2. Technology 3. Service Management processes 4. Metrics

Which of the following should be done when closing an incident? 1. Check the incident categorization and correct it if necessary 2. Check that user is satisfied with the outcome

With which process is Problem Management likely to share categorization and impact coding systems?

Which of the following is the BEST description of a relationship in Service Asset and Configuration Management?

A Service Design Package should be produced for which of the following? 1. A new IT service 2. A major change to an IT service 3. An Emergency Change to an IT service 4. An IT serv...

Ensuring that the confidentiality, integrity and availability of the services are maintained to the levels agreed on the Service Level Agreement (SLA) is the responsibility of whic...

Which of the following Availability Management activities are considered to be proactive as opposed to reactive? 1. Risk assessment 2. Testing of resilience mechanisms 3. Monitorin...

You are reviewing a presentation that will relay the value of adopting Service Design disciplines. Which statement would NOT be part of the value proposition?

Which process is responsible for sourcing and delivering components of requested standard services?

What type of baseline captures the structure, contents and details of the infrastructure and represents a set of items that are related to each other?

Which role is accountable for a specific service within an organization?

What is the Service Pipeline?

Service Transition contains detailed descriptions of which processes?

Which of the following statements about processes is INCORRECT?

What is the name of the area where the definitive authorised versions of all media Configuration Items (CIs) are stored and protected?

How many people should be accountable for a process as defined in the RACI model?

A change process model should include: 1. The steps that should be taken to handle the change with any dependences or co-processing defined, including handling issues and unexpecte...

Effective Service Transition can significantly improve a service provider's ability to handle high volumes of what?

Which of the following statements correctly states the relationship between urgency, priority and impact?

Which of the following is an objective of Release and Deployment Management?

The Supplier Management process includes: 1.Service Design activities, to ensure that contracts will be able to support the service requirements 2. Service Operation activities, to...

As a strategic tool for assessing the value of IT services, Financial Management applies to which of the following service provider types? 1. An internal service provider embedded...

Which of the following statements about the Service Portfolio and Service Catalogue is the MOST CORRECT?

A single Release unit, or a structured set of Release units can be defined within:

What does a service always deliver to customers?

Which of these is the BEST description of a release unit?