BCS-ISEB
BH0-006 · Question #167
Which of the following is the BEST description of a centralised Service Desk?
The correct answer is A. There is a single desk in one location serving the whole organization. See the full explanation below for the reasoning.
Question
Which of the following is the BEST description of a centralised Service Desk?
Options
- AThere is a single desk in one location serving the whole organization
- BThe desk uses technology and other support tools to give the impression that multiple desk locations
- CThe desk provides 24 hour global support
- DThe desk is co-located within or physically close to the user community it serves
How the community answered
(35 responses)- A74% (26)
- B9% (3)
- C3% (1)
- D14% (5)
Community Discussion
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