BCS-ISEB
BH0-006 · Question #167
BH0-006 Question #167: Real Exam Question with Answer & Explanation
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Question
Which of the following is the BEST description of a centralised Service Desk?
Options
- AThere is a single desk in one location serving the whole organization
- BThe desk uses technology and other support tools to give the impression that multiple desk locations
- CThe desk provides 24 hour global support
- DThe desk is co-located within or physically close to the user community it serves
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