BH0-006 Exam Questions

Which stage of the Continuous Service Improvement (CSI) model stages is BEST described as 'Understand and agree on the priorities for improvement based on a deeper development of t...

Which of the following activities are helped by recording relationships between Configuration Items (CIs)? 1. Assessing the impact and cause of Incidents and Problems 2. Assessing...

Which part of ITIL provides guidance in adapting good practice for specific business environments and organizational strategies?

The information that is passed to Service Transition to enable them to implement a new service is called:

Which stage of the Change Management process deals with what should be done if the change is unsuccessful?

Which of the following statements is INCORRECT? The Service Owner:

What are the two major processes in Problem Management?

Undertaking a gap analysis is a key activity within which part of the Deming Cycle for improving services and service management processes?

Which of the following is the CORRECT definition of a Release Unit?

Which of the following are benefits that implementing Service Transition could provide to the business? 1. Ability to adapt quickly to new requirements 2. Reduced cost to design ne...

Reliability is a measure of:

Access Management is closely related to which other processes?

Understanding the level of risk during and after change and providing confidence in the degree of compliance with governance requirements during change are both ways of adding busi...

The lifecycle stages of IT Service Continuity Management are?

The positive effect that customers perceive a service can have on their business outcomes is referred to as what?

Which process is responsible for eliminating recurring incidents and minimizing the impact of incidents that cannot be prevented?

Which of the following BEST describes Technical Management?

"Planning and managing the resources required to deploy a release into production" is a purpose of which part of the Service Lifecycle?

In which Service Operation process would a correlation engine most likely be used?

Which of the following defines the level of protection in Information Security Management?

Looking for ways to improve process efficiency and cost effectiveness is a purpose of which part of the service lifecycle?

Event Management, Problem Management, Access Management and Request Fulfilment are part of which stage of the Service Lifecycle?

Which Problem Management activity helps to ensure that the true nature of the problem can be easily traced and meaningful management information can be obtained?

Which of the following are the two primary elements that create value for customers?

Why are public frameworks and standards (such as ITIL) attractive when compared to proprietary knowledge?

Understanding what to measure and why it is being measured are key contributors to which part of the Service Lifecycle?

Contracts are used to define:

Availability Management is responsible for availability of the:

Which of the following might be used to manage an Incident? 1. Incident Model 2. Known Error Record

Identify the input to the Problem Management process

Which statement BEST represents the guidance on incident logging?

What is most likely to cause a loss of faith in the Service Level Management process?

When should tests for a new service be designed?

Which is the CORRECT list for the three levels of a multi level Service Level Agreement (SLA)?

Where should details of a Workaround always be documented?

The BEST definition of an Incident is:

Which model delivers a view of the services, assets and infrastructure?

What type of improvement should be achieved by using the Deming Cycle?

Which phase of the ITIL lifecycle provides the following benefit: 'The Total Cost of Ownership (TCO) of a service can be minimised if all aspects of the service, the processes and...

Which process will regularly analyze Incident data to identify discernable trends?

Which is the BEST definition of a Configuration Item (CI)?

Which of the following would a Major Problem Review examine? 1. Things that were done correctly 2. Those things that were done incorrectly 3. How to prevent recurrence 4. What coul...

Which of the following statements is CORRECT?

Which of the following BEST describes a Change Authority?

Which of these are objectives of Service Level Management 1: Defining, documenting and agreeing the level of IT Services to be provided 2: Monitoring, measuring and reporting the a...

Which of the following is NOT a Service Desk type recognised in the Service Operation volume of ITIL?

In which of the following situations should a Problem Record be created?

"Service Management is a set of specialised organizational capabilities for providing value to customers in the form of services". These specialised organizational capabilities inc...

Which process is responsible for managing relationships with vendors?

Which of the following are types of communication you could expect the functions within Service Operation to perform? 1. Communication between Data Centre shifts 2. Communication r...