The BEST definition of an Incident is:

Question

Options

• AAn unplanned disruption of service unless there is a backup to that service
• BAn unplanned interruption or reduction in the quality of an IT Service
• CAny disruption to service whether planned or unplanned
• DAny disruption to service that is reported to the Service Desk, regardless of whether the

• A
  7% (2)
• B
  74% (20)
• C
  15% (4)
• D
  4% (1)

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