BCS-ISEB
BH0-006 · Question #260
"Service Management is a set of specialised organizational capabilities for providing value to customers in the form of services". These specialised organizational capabilities include which of the…
The correct answer is B. Functions and Processes. See the full explanation below for the reasoning.
Question
"Service Management is a set of specialised organizational capabilities for providing value to customers in the form of services". These specialised organizational capabilities include which of the following?
Options
- AApplications and Infrastructure
- BFunctions and Processes
- CService Pipeline and Service Catalogue
- DMarkets and Customers
How the community answered
(19 responses)- A5% (1)
- B79% (15)
- C11% (2)
- D5% (1)
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