BCS-ISEB
BH0-006 · Question #259
In which of the following situations should a Problem Record be created?
The correct answer is C. A Technical Management team identifies a permanent resolution to a number of recurring Incidents. See the full explanation below for the reasoning.
Question
In which of the following situations should a Problem Record be created?
Options
- AAn Incident is passed to second-level support
- BIncident Management has found a workaround but needs some assistance in implementing it
- CA Technical Management team identifies a permanent resolution to a number of recurring Incidents
- DAn event indicates that a redundant network segment has failed but it has not impacted any users
How the community answered
(27 responses)- A7% (2)
- B4% (1)
- C70% (19)
- D19% (5)
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