BCS-ISEB
BH0-006 · Question #241
BH0-006 Question #241: Real Exam Question with Answer & Explanation
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Question
What is most likely to cause a loss of faith in the Service Level Management process?
Options
- AInvolving customers in drafting Service Level Requirements
- BInclusion of items intheSLA that cannot be effectively measured
- CClear, concise, unambiguous wording in the Service LevelAgreements(SLAs)
- DMeasurements that match the customer's perception of the service
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