BCS-ISEB
BH0-006 · Question #241
What is most likely to cause a loss of faith in the Service Level Management process?
The correct answer is B. Inclusion of items intheSLA that cannot be effectively measured. See the full explanation below for the reasoning.
Question
What is most likely to cause a loss of faith in the Service Level Management process?
Options
- AInvolving customers in drafting Service Level Requirements
- BInclusion of items intheSLA that cannot be effectively measured
- CClear, concise, unambiguous wording in the Service LevelAgreements(SLAs)
- DMeasurements that match the customer's perception of the service
How the community answered
(28 responses)- A7% (2)
- B75% (21)
- C14% (4)
- D4% (1)
Community Discussion
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