BCS-ISEB
BH0-006 · Question #257
BH0-006 Question #257: Real Exam Question with Answer & Explanation
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Question
Which of these are objectives of Service Level Management 1: Defining, documenting and agreeing the level of IT Services to be provided 2: Monitoring, measuring and reporting the actual level of services provided 3: Monitoring and improving customer satisfaction 4: Identifying possible future markets that the Service Provider could operate in
Options
- A1, 2 and 4 only
- B1, 2 and 3 only
- CAll of the other alternatives apply.
- D1 and 2 only
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