BCS-ISEB
BH0-006 · Question #257
Which of these are objectives of Service Level Management 1: Defining, documenting and agreeing the level of IT Services to be provided 2: Monitoring, measuring and reporting the actual level of…
The correct answer is B. 1, 2 and 3 only. See the full explanation below for the reasoning.
Question
Which of these are objectives of Service Level Management 1: Defining, documenting and agreeing the level of IT Services to be provided 2: Monitoring, measuring and reporting the actual level of services provided 3: Monitoring and improving customer satisfaction 4: Identifying possible future markets that the Service Provider could operate in
Options
- A1, 2 and 4 only
- B1, 2 and 3 only
- CAll of the other alternatives apply.
- D1 and 2 only
How the community answered
(24 responses)- A8% (2)
- B79% (19)
- C8% (2)
- D4% (1)
Community Discussion
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