BCS-ISEB
BH0-006 · Question #224
The positive effect that customers perceive a service can have on their business outcomes is referred to as what?
The correct answer is B. The utility of a service. See the full explanation below for the reasoning.
Question
The positive effect that customers perceive a service can have on their business outcomes is referred to as what?
Options
- AReturn on investment
- BThe utility of a service
- CThe warranty of a service
- DThe economic value of a service
How the community answered
(61 responses)- A7% (4)
- B72% (44)
- C16% (10)
- D5% (3)
Community Discussion
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