BCS-ISEB
BH0-006 · Question #171
BH0-006 Question #171: Real Exam Question with Answer & Explanation
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Question
Hierarchic escalation is best described as?
Options
- ANotifying more senior levels of management about an Incident
- BPassing an Incident to people with a greater level of technical skill
- CUsing more senior specialists than necessary to resolve an Incident to maintain customer
- DFailing to meet the Incident resolution times specified in a Service Level Agreement
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