BH0-006 Exam Questions

Which of the following is NOT an objective of Problem Management?

Which of the following statements BEST describes a Definitive Media Library (DML)?

Which of the following BEST describes a 'Major Incident'?

Which of the following is NOT part of the Service Design phase of the Service Lifecycle?

Contracts relating to an outsourced Data Centre would be managed by?

An IT department is under pressure to cut costs. As a result, the quality of services has started to suffer. What imbalance does this represent?

Which of the following is NOT a valid objective of Request Fulfillment?

Which of the following do Service Metrics measure?

"Service Management is a set of specialized organizational capabilities for providing value to customers in the form of services". These specialized organizational capabilities inc...

Which process is responsible for discussing reports with customers showing whether services have met their targets?

Which of the following statements about processes is INCORRECT?

How is the Service Catalogue used to add value to the service provider organization?

Which of the following statements BEST describes the aims of Release and Deployment Management?

Which of the following BEST describes a Problem?

Application Management plays a role in all applications. One of the key decisions to which they contribute is?

Which of the following statements about Incident reporting and logging is CORRECT?

Removing or restricting rights to use an IT Service is the responsibility of which process?

The Service Catalogue can be BEST described as:

Service Assets are used to create value. Which of the following are the MAJOR types of Service Asset?

Staff in an IT department are experts in managing specific technology, but none of them know what services are offered to the business. What imbalance does this represent?

What is the BEST description of an Operational Level Agreement (OLA)?

Which Function would provide staff to monitor events in a Network Operations Centre?

Which of the following is a responsibility of Supplier Management?

Which of the following areas would not be supported by a Service Design tool?

Which of the following is concerned with fairness and transparency?

Which Function would provide staff to monitor events in an Operations Bridge?

Who is responsible for defining Key Performance Indicators for Change Management?

The difference between a Service Level Agreement (SLA) and an Operional Level Agreement (OLA) is that:

Which of the following is one of the PRIMARY objectives of Service Strategy?

Which of the following best describes a Service Request?

Which of the following are the main objectives of incident Management? Select all that apply

Which of the following is NOT an aim of the Change Management process?

When can a Known Error record be raised? 1. At any time it would be useful to do so 2. After the permanent solution has been implemented

What is the Service V Model used for?

Which of the following are valid examples of business value measures? 1. Customer retention 2. Time to market 3. Service Architecture 4. Market share

Which of the following options is a hierarchy that is used in Knowledge Management?

Which of the following activities is NOT a part of the Deming Cycle?

Which of the following functions would be responsible for management of a data centre?

Which of these statements about Resources and Capabilities is CORRECT?

Which of the following statements is CORRECT?

How many numbered steps are in the continual service improvement (CSI) process?

Which process is responsible for recording the current details, status, interfaces and dependencies of all services that are being run or being prepared to run in the live environm...

Which of the following is NOT a function?

What is a RACI model used for?

Which of the following is NOT a responsibility of the Service Design Manager?

Please refer to the exhibit. Order the following continual service improvement (CSI) implementation steps into the CORRECT sequence in alignment with the plan, do check, act (PDCA)...

Which processes review Underpinning Contracts on a regular basis?

Which of the following is NOT a valid objective of Problem Management?

Which of the following sentences BEST describes a standard change?

Even Management, Problem Management, Access Management and Request Fulfillment are part of which stage of the Service Lifecycle?