Which of the following statements about Incident reporting and logging is CORRECT?

Question

Options

• AIncidents can only be reported by users, since they are the only people who know when a
• BIncidents can be reported by anyone who detects a disruption or potential disruption to normal
• CAll calls to the Service Desk must be logged as Incidents to assist in reporting Service Desk
• DIncidents reported by technical staff must be logged as Problems because technical staff

• A
  17% (8)
• B
  71% (34)
• C
  4% (2)
• D
  8% (4)

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