Which of the following BEST describes a 'Major Incident'?

Question

Options

• AAn Incident that is so complex that the Service Desk takes longer than five times the normal time
• BAn Incident which requires a large number of people to resolve
• CAn Incident which has a high impact on the business
• DAn Incident that is so complex that it requires root cause analysis before any workaround can

• A
  18% (7)
• B
  5% (2)
• C
  70% (28)
• D
  8% (3)

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