BH0-006 Exam Questions

What are the three Service Provider business models?

Which of the following CANNOT be stored and managed by a tool?

Which process is responsible for frequently occurring changes where risk and cost are low?

Which of the following statements is CORRECT? 1) The only phase of the Service Management Lifecycle where value can be measured is Service Operation 2) All of the phases of the lif...

What is the BEST description of the purpose of Service Operation?

Which of the following is NOT an aim of the Change Management process?

How does Problem Management work with Change Management?

Which of the following statements is CORRECT?

Understanding customer usage of services and how this varies over the Business Lifecycle is part of which process?

What would you use the seven Rs of Change Management for?

Which of the following is the BEST definition of an Incident?

The BEST description of the guidance provided by Service Design is?

Which of the following is NOT a characteristic of a process?

Which role would you MOST expect to be involved in the management of Underpinning Contracts?

Which of the following is NOT the responsibility of the Service Catalogue Manager?

The difference between service metrics and technology metrics is BEST described as?

The term 'Service Management' is best used to describe?

Which of the following is the BEST definition of an Incident?

Who is responsible for ensuring that the Request Fulfillment process is being performed according to the agreed and documented process?

Which Service Design process makes the most use of data supplied by Demand Management?

Which of the following statements is CORRECT?

Which of the following delivery strategies is described as, "Formal arrangements between two or more organizations to work together to design, develop, transition, maintain, operat...

Which of the following should be done when closing an incident? 1. Check the incident categorization and correct it if necessary 2. Check that user is satisfied with the outcome

Which of the following statements about processes is INCORRECT?

Which process contains the Business, Service and Component subprocesses?

The goal of which process is: "To improve the quality of management decision making by ensuring that reliable and secure information and data is available throughout the lifecycle"...

Which of the following statements about processes is INCORRECT?

A Service Level Agreement is?

One of the five major aspects of Service Design is the design of the service solutions. It includes?

Who is responsible for ensuring that the Request Fulfillment process is being performed according to the agreed and documented process?

Which of the following is NOT part of the Service Design phase of the Service Lifecycle?

Which process is responsible for monitoring an IT Service and detecting when the performance drops below acceptable limits?

Staff in an IT department are experts in managing specific technology, but none of them know what services are offered to the business. What imbalance does this represent?

Which is the first step in the 7 Step Improvement Process?

Which of the following is NOT part of the Service Design phase of the Service Lifecycle?

The information that is passed to Service Transition to enable them to implement a new service is called:

Who is responsible for ensuring that the Request Fulfillment process is being performed according to the agreed and documented process?

Which Service Design process makes the most use of data supplied by Demand Management?

Which of the following statements BEST describes a Definitive Media Library (DML)?

Which of the following would you expect to find in a contract for an underpinning service? 1. Service vision and mission 2. Service description and scope 3. Responsibilities and de...

Which of the following is NOT an aim of the Change Management process?

Which of these is NOT a responsibility of Application Management?

Which of the following might be used to manage an Incident? 1. Incident Model 2. Known Error Record

Which is the first step in the 7 Step Improvement Process?

What are the publications that provide guidance specific to industry sectors and organization types known as?

To add value to the business, what are the four reasons to monitor and measure?

In Service Operation, if too much emphasis is placed on 'Stability', what might the likely outcome be in terms of responsiveness to customer needs?

Which of the following CANNOT be stored and managed by a tool?

Major Incidents require?

Which of the following is NOT one of the five individual aspects of Service Design?