BCS-ISEB
BH0-006 · Question #17
The term 'Service Management' is best used to describe?
The correct answer is B. A set of specialized organizational capabilities for providing value to customers in the form of services. See the full explanation below for the reasoning.
Question
The term 'Service Management' is best used to describe?
Options
- AUnits of organizations with roles to perform certain activities
- BA set of specialized organizational capabilities for providing value to customers in the form of services
- CThe management of functions within an organization to perform certain activities
- DA set of specialized organizational capabilities for providing functions to customers in the form of
How the community answered
(17 responses)- A6% (1)
- B76% (13)
- C6% (1)
- D12% (2)
Community Discussion
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