Which of the following should be done when closing an incident? 1. Check the incident categorization and correct it if necessary 2. Check that user is satisfied with the outcome

The correct answer is A. Both of the above. See the full explanation below for the reasoning.

Question

Which of the following should be done when closing an incident? 1. Check the incident categorization and correct it if necessary 2. Check that user is satisfied with the outcome

Options

ABoth of the above
BNeither of the above
C1 only
D2 only

How the community answered

(31 responses)

A
84% (26)
B
3% (1)
C
3% (1)
D
10% (3)

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Full BH0-006 Practice