BCS-ISEB
BH0-006 · Question #48
In Service Operation, if too much emphasis is placed on 'Stability', what might the likely outcome be in terms of responsiveness to customer needs?
The correct answer is D. It is possible that responsiveness may suffer andcustomers needs may not be met within business. See the full explanation below for the reasoning.
Question
In Service Operation, if too much emphasis is placed on 'Stability', what might the likely outcome be in terms of responsiveness to customer needs?
Options
- ACustomersneeds will be met more easily because of the improved stability of the services with fewer
- BFrom the information given, it is not possible to comment regarding the impact on responsiveness of
- CThere is only likely to be a positive outcome from improved stability - the customers must be made fully
- DIt is possible that responsiveness may suffer andcustomers needs may not be met within business
How the community answered
(60 responses)- A15% (9)
- B3% (2)
- C7% (4)
- D75% (45)
Community Discussion
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