BCS-ISEB
BH0-006 · Question #48
BH0-006 Question #48: Real Exam Question with Answer & Explanation
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Question
In Service Operation, if too much emphasis is placed on 'Stability', what might the likely outcome be in terms of responsiveness to customer needs?
Options
- ACustomersneeds will be met more easily because of the improved stability of the services with fewer
- BFrom the information given, it is not possible to comment regarding the impact on responsiveness of
- CThere is only likely to be a positive outcome from improved stability - the customers must be made fully
- DIt is possible that responsiveness may suffer andcustomers needs may not be met within business
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