BCS-ISEB
BH0-006 · Question #117
Which of the following processes are performed by the service desk? 1. capacity management 2. request management 3. demand management 4. incident management
The correct answer is A. 2 and 4 only. See the full explanation below for the reasoning.
Question
Which of the following processes are performed by the service desk? 1. capacity management 2. request management 3. demand management 4. incident management
Options
- A2 and 4 only
- Ball of the alternatives apply
- C2 only
- D2, 3 and 4 only
How the community answered
(59 responses)- A81% (48)
- B10% (6)
- C5% (3)
- D3% (2)
Community Discussion
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