Which of the following BEST describes a service request?

Question

Options

• Aanything that the customer wants and is prepared to pay for
• Ba request from a user for information, advice of for a standard change
• Cany request or demand that is entered by a user via a self-help web-based interface
• Dany request for change (RFC) that is low risk and can be approved by the change manager without a

• A
  16% (8)
• B
  72% (36)
• C
  4% (2)
• D
  8% (4)

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