BCS-ISEB
BH0-006 · Question #145
Which of the following activities is carried out in the "where do we want to be" step of the continual service improvement model?
The correct answer is B. defining measurable targets. See the full explanation below for the reasoning.
Question
Which of the following activities is carried out in the "where do we want to be" step of the continual service improvement model?
Options
- Aaligning the business and IT strategies
- Bdefining measurable targets
- Cimplementing service and process improvements
- Dcreating a baseline
How the community answered
(34 responses)- A6% (2)
- B71% (24)
- C9% (3)
- D15% (5)
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