BCS-ISEB
BH0-006 · Question #145
BH0-006 Question #145: Real Exam Question with Answer & Explanation
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Question
Which of the following activities is carried out in the "where do we want to be" step of the continual service improvement model?
Options
- Aaligning the business and IT strategies
- Bdefining measurable targets
- Cimplementing service and process improvements
- Dcreating a baseline
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