820-424 Exam Questions

Which option describes Step 2 of Cisco's outcome-based sales approach?

Which two options describe the customer in an outcome-driven sales engagement? (Choose two.)

Which option is an operational benefit resulting from defined outcomes?

Which option is a technology innovation benefit resulting from defined outcomes?

Which option describes the 4 Ps that help sales teams understand what the customer needs?

Which option is the recommended approach to gain access to additional key stakeholders within the customer organization?

Which two options are examples of external sources of information about a customer organization? (Choose two.)

What is the recommended frequency for post implementation review meetings with the customers?

Which of the following three assessment factors are used to determine the technical value of the business case? (Choose three.)

Which of the following two options are key points for strengthening a business case? (Choose two.)

Which two options should be included within the Introduction section of a business case? (Choose two.)

What is the purpose of a key performance indicator?

Who should be involved in determining key performance indicators?

Which two options are examples of financial benefits that might relate to a technology implementation? (Choose two.)

Which two options are examples of operational costs that might relate to a technology implementation? (Choose two.)

What is the purpose of the Stakeholder Power/Influence Grid?

Which two options describe why is it important to develop a trust relationship with stakeholders? (Choose two).

What is a viewpoint?

Which two options are benefits of running a workshop? (Choose two.)

Which three options are Building Blocks within the Business Model Canvas? (Choose three.)

Which three options are business benefits that may be realized from the implementation of business outcomes focused technology intervention? (Choose three.)

What two options explain why business outcomes focus with your customer is potentially of more value than a technology solutions focus? (Choose two.)

How can Cisco Validated Designs help to support business outcomes?

What two key factors should you consider when determining business objectives and desired outcomes? (Choose two.)

Which option describes a key performance indicator?

Which option describes the recommended approach to identifying new opportunities and capabilities to support the customer?

How do technology capabilities relate to business capabilities?

Which two options describe technology capability? (Choose two.)

Which three options are potential customer benefits of an outcome-based sales approach? (Choose three.)

Which option is a trend, driving the adoption of an outcome-based sales approach?

Who are recommended as good sources to provide requirements in a customer engagement?

Whichoption describesthe 4 Ps that help sales teams understand what the customer needs?

What is an example of a financial benefit?

Which is true regarding mapping solutions and capabilities?

A reference model provides value through which two features? (Choose two.)

Which two reflect buy-in to an implementation approach? (Choose two.)

Which is the most effective way to assess sales team benefits from an enhanced wireless and security infrastructure?

Which individual is recommended as the author for a business case introduction?

What is a gap analysis used to identify?

How can business capability increments lend structure to work packages and reduce risk?

Which tool or document can help you identify areas of gaps in knowledge about your customer's overall strategy and operating model?

The business value approach helps you to do what?

Which two are elements of a business case? (Choose two.)

A value chain analysis places focus on which two main areas? (Choose two.)

Which piece of data should give you insight into a top executive stakeholder's business priorities?

Which is true of a Business Motivation Model?

What two factors could influence the duration of a transition? (Choose two.)

Assuming the customer is a retail store chain, which describes a business benefit from using technology?

Which statement about a "viewpoint" is true?

A Line of Business executive wants to gain their team's support for a new approach to customer service. What does a Business Model Canvas help them convey?