820-424 Exam Questions

Which two options are qualities of the guardian stakeholder decision making style? (Choose two.)

Which two options describe the qualities of a transactional leadership style? (Choose two.)

When using the Business Model Canvas, which two options would justify dividing customers into multiple customer segments? (Choose two.)

Which of the business model canvas building blocks should normally be considered first?

When using the Business Model Canvas, which two options are motivations for creating key partnerships? (Choose two.)

How can a customer-centric business model design help uncover new business opportunities?

Which two options are potential ways the business model canvas can help to identify new business opportunities for the customer? (Choose two.)

What are two purposes of the Business Motivation Model? (Choose two).

What is a business capability?

Which three options describe qualities of business capabilities? (Choose three.)

When establishing a current view of your customer, which is an appropriate internal source of information?

Which customer-provided sources would give you insight into a public company's recent financial condition?

Why would an investment analyst report be a good source of company information?

Which tool or document should you use to help identify high level gaps in knowledge about your customer's overall strategy and operating model?

Which option will establish credibility with a customer executive?

Why is it important to agree baseline performance targets with the customer?

Which option has the highest level of measurable business value?

How does a business outcomes-led approach help to ensure the relevance of Cisco and Partner solutions and services?

Which option describes the recommended process for creating a risk mitigation plan?

Which three options are categories for risk? (Choose three.)

Which of the following defines a critical success factor?

Which of the following defines the relationship between critical success factors and KPIs?

Which of the following should be set by the business decision makers to help determine what outcomes are required by a project?

Which of the following describes non-financial benefits provided by new capabilities or realizing target outcomes?

Which three options should be incorporated into an implementation roadmap? (Choose three.)

Which of the following is a key step in creating an implementation roadmap and gaining customer buy-in for it?

Which two options are reasons for positioning a solution component early on within an implementation roadmap? (Choose two.)

Which option is used to describe organizations that are less comfortable with technology and may have some skepticism towards it?

Which option is a business consideration when determining an organizational change and adoption plan?

Which two options are examples of benefits of conducting a pilot for a technology implementation? (Choose two.)

Which three factors help with technology solution adoption? (Choose three.)

Which are two factors that you may need to consider when creating an implementation roadmap for your customer? (Choose two.)

Which option describes a dependency?

Which two options are commonly used to help calculate the size of an identified risk? (Choose two.)

Which option is the name for the overall process of monitoring and managing projects to ensure success criteria are met?

Which three options are recommended as steps in the seven step business process improvement process? (Choose three.)

Which option describes the purpose of a key performance indicator?

Which option describes the relationship between critical success factors and key performance indicators?

Which three factors may increase the consumption and adoption of solutions and services? (Choose three.)

Which component of a technology implementation is often overlooked?

Which are two strategies for maximizing benefits realization for the customer with respect to stated outcomes? (Choose two.)

Which three options are examples of operational outcomes? (Choose three.)

Which option provides best practice guidance for implementing a governance process for technology implementation?

Which two options show how regular post-implementation business reviews with the customer assist with governance best practice? (Choose two.)

Which two post-sales activities can be used to identify new opportunities and capabilities to support the customer? (Choose two.)

Which is a benefit from establishing credibility with multiple customer stakeholders?

Which statement best describes inside policy based NAT?

Which is an appropriate way to gain data useful for analyzing stakeholder support and power?

Which is the preferred aid to help you structure discovery meetings with customers?

When discovering requirements, which behavior is appropriate?