6201 Exam Questions

Agent 20042, a scenario mortgage specialist, is assigned 5 skills. Which two ways can the agentidentify the type of call that being delivered? (Choose two.)

A customer has 4 ACDs created on the CMS and requests changes on the communication link settings for the ACD 1. How is this accomplished?

In which communication method form is the Call Distribution Method (far example, Expert agent Distribution Last Occupied Agent)

In an active Expert Agent Selection (EAS) environment, what is each hunt group known as?

CMS Supervisor user forgot their password. What must he do to reset a password in CMS?

Which communication manager option on the communication manager gives the customer call centre capabilities?

Which application or menu can be used for creating an ACD on CMS?

Which two Advocate features address the condition called the Supervisor Shuffle? (Choose two)

Which packet is needed to have skill available instead of hunt groups?

A technician has loaded Avaya Terminal Emulator on a customer's PC, and is trying to connect the CMS when it times out. A ping is tried, with noresponse. What is a possible cause-o...

How are feature packages, like External Call History or Forecasting, installed an a CMS system?

Click the Exhibit button. A customer's CMS link has been set up properly. After turning CMS on, the link does not come up. Based on the lines in /cms/pbx/acd1/spi.err, what is the...

You are installing Contact Center Manager Administration (CCMA) on a standalone server. Which statement regarding passwords associated with CCMA running on a Windows Server 2008 op...

You have completed the stand-alone installation of Contact Center Manager Administration (CCMA) software on a fully prepared Platform Vendor Independent (PVI) server The CCMA canno...

In an Avaya Aura Contact Center, what does enabling Open do?

A customer needs help with maintaining service level targets. Which Advocate feature will make automated adjustments to overload settings?`

A customer just upgraded their CMS to release R16 from release Rt4. The switch is release CM4 and is not going to be upgraded to CM 6 until next week. When the switch is upgraded,...

A technician integrates the customer's network and links the CM reference between CM and CMS is greater than 24 hours. What can be done to fix the problem?

A customer has purchased 5200 agent licenses and each agent has been assigned at least 3 skills. Which two values would be a valid Data Storage Allocation entry for "Maximum agents...

In an active non-Expert agent selection (AES) environment, what is each hunt group known as?

Clickthe Exhibit button. The Quick Credit call center opened at 8 a.m. on the Friday, the day after a holiday By 8:30, the customer service line had received 6 customer complaints...

Click the exhibit button. A Miami basedmedical center is defining evacuation procedures for severe weather conditions. The center has decided to plan for two types evacuations, maj...

Which two Communication Manager features does the VAL circuit pack support? (Choose two.)

To activate, which three options require an Avaya authorization password? (Choose three)

When connecting the service PC to S8800, the cable connects the System Management Ethernet connector port. Which port is used when hooking the monitor to the CMS T5220?

Far data to be available universally, the "measured Field in CM must be administered to which setting?

Which two statements describe why CMS and BCMS reports reflect different data? (Choose two)

After completing the in installation of the Contact Center Manager Server (CCMS), you want to display the installation log. What is the path to this log?

Which pre-installation preparations must be completed on a Platform Vendor Independent (PVI) server before installing Avaya Aura Contact Center server applications?

You are preparing a Windows 2008 Server for Contact Center Manager Server (CCMS) and Server Utility installation Which operation on the server can the Server Utility perform?

Far a sales campaign, the customer created a new VDN 4000 withthe names "Sales C". when running in Avaya CMS supervisor, it does not show the VDN name, only the number. What must b...

Which Call Center package includes Expert Agent Selection(AES)?]

Which Advocate feature allows a customer top rioritize calls queued to a single stall and deliver a tiered service level?

Which program is a custom application on the CMS?

What is the purpose of class of service (COS) administration of Contact Centre?

The CMS has been checked and the link tothe CM is down. The message showning the log is "PBX switch mismatch. Checktheswitch setup". What does this message mean?

You are installing a standalone Contact Center Manager Server (CCMS) The Application will be installed on a Windows Server 2008 operating system. As a part of the Windows Server 20...

Which operating system features should be enabled in Windows Server 2008 operating system before you install Contact Center Manager Administration (CCMA)?

Agents in the Quick Credit call center often give customers there extension number when a return call is required. The main message instructs those who know their party's extension...

A small but growing software firm is currently sub contracting a call centre to answer its technical support calls. The contact with the agency limits the number of simultaneous te...

Which Communication Manager SAT command provides a list of vectors that containa specific variable?

At the Quick Credit call center's new location, all agent telephone sets will be administered with the same button configuration. Which method can the administrator use to quickly...

Which three are settings for Vector Variables? (Choose three)

Which announcement type resides in a TN2501AP circuit pack, and supports recording locally from a telephone, or can use generated way announcement fifes?

Which command is used to find the current CMS release?

Which statement describes the two types of backups, CMSADM and Maintenance, that are on CMS system?

In a SIP based Avaya Aura Contact Center, the Contact Center Manager Server (CCMS) supports secure Transport Layer Security (TLS) communication When implementing Security Certifica...

A company is planning to implement a stand-alone Contact Center Manager Server (CCMS) license with 50 Voice Agents Which license type should the company purchase?

Which Contact Center feature uses advanced algorithms, predictive technology and customer objective to efficiently route calls to agents?

After configuring a CMS system,which log file needs to he checked to verify set has completed successfully?