Avaya
6201 · Question #1
6201 Question #1: Real Exam Question with Answer & Explanation
Sign in or unlock 6201 to reveal the answer and full explanation for question #1. The question stem and answer options stay visible for context.
Question
Agent 20042, a scenario mortgage specialist, is assigned 5 skills. Which two ways can the agentidentify the type of call that being delivered? (Choose two.)
Options
- Aby the Skill whisper announcementbefore call: is delivered
- Bby the flashing skill button on the telephone set
- Cby the VDN of Origin announcement before call is delivered
- Dby the telephone display (a = Originator Name to VDN)
Unlock 6201 to see the answer
You've previewed enough free 6201 questions. Unlock 6201 for full answers, explanations, the timed quiz mode, progress tracking, and the master PDF. Question stem and options stay visible so you can still see what's on the exam.