Avaya
6201 · Question #1
Agent 20042, a scenario mortgage specialist, is assigned 5 skills. Which two ways can the agentidentify the type of call that being delivered? (Choose two.)
The correct answer is C. by the VDN of Origin announcement before call is delivered D. by the telephone display (a = Originator Name to VDN). See the full explanation below for the reasoning.
Question
Agent 20042, a scenario mortgage specialist, is assigned 5 skills. Which two ways can the agentidentify the type of call that being delivered? (Choose two.)
Options
- Aby the Skill whisper announcementbefore call: is delivered
- Bby the flashing skill button on the telephone set
- Cby the VDN of Origin announcement before call is delivered
- Dby the telephone display (a = Originator Name to VDN)
How the community answered
(36 responses)- A19% (7)
- B8% (3)
- C72% (26)
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