Avaya
6201 · Question #71
A customer would like incoming calls to queue to the skillset with the most agents in service. Which intrinsic would accomplish this?
The correct answer is B. OLDEST. See the full explanation below for the reasoning.
Question
A customer would like incoming calls to queue to the skillset with the most agents in service. Which intrinsic would accomplish this?
Options
- AMOST LOGGED AGENTS
- BOLDEST
- CLOGGED OUT AGENT
- DLOGGED AGENT COUNT
How the community answered
(33 responses)- A6% (2)
- B79% (26)
- C3% (1)
- D12% (4)
Community Discussion
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