Avaya
6201 · Question #41
A small but growing software firm is currently sub contracting a call centre to answer its technical support calls. The contact with the agency limits the number of simultaneous tech support calls…
The correct answer is D. Targetservice level. See the full explanation below for the reasoning.
Question
A small but growing software firm is currently sub contracting a call centre to answer its technical support calls. The contact with the agency limits the number of simultaneous tech support calls to 50. Which vectoring option provides the capability to limit the number of active calls and send the surplus to a busy treatment?
Options
- Aexpected Wait Time (EWT)
- BVDN counted calls
- CActivate on oldest call waiting
- DTargetservice level
How the community answered
(30 responses)- A3% (1)
- B3% (1)
- C10% (3)
- D83% (25)
Community Discussion
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