Avaya
6201 · Question #50
Which Contact Center feature uses advanced algorithms, predictive technology and customer objective to efficiently route calls to agents?
The correct answer is D. Avaya Business Advocate. See the full explanation below for the reasoning.
Question
Which Contact Center feature uses advanced algorithms, predictive technology and customer objective to efficiently route calls to agents?
Options
- AASA-Average Speed of Answer
- BPercentin Service Level
- CEWT-Expected Wait Time
- DAvaya Business Advocate
How the community answered
(54 responses)- A4% (2)
- B13% (7)
- C6% (3)
- D78% (42)
Community Discussion
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