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6201 · Question #22
6201 Question #22: Real Exam Question with Answer & Explanation
The correct answer is D. The holiday was not administered in the holiday tablet. See the full explanation below for the reasoning.
Question
Clickthe Exhibit button. The Quick Credit call center opened at 8 a.m. on the Friday, the day after a holiday By 8:30, the customer service line had received 6 customer complaints all 1 stemming from calls to the center the day before. Callers complained that they received the "all agents are busy" recording but regard less how long they waited, were never answered. What caused callers to be queued even though the Quick Credit call center was closed on the holiday?
Options
- AThe Communication Manager was down.
- BAn agent forgot to log out.
- CThe holiday recording was not functioning properly.
- DThe holiday was not administered in the holiday tablet
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