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6201 · Question #6
6201 Question #6: Real Exam Question with Answer & Explanation
The correct answer is B. Automatic Call Distribution (ACD). See the full explanation below for the reasoning.
Question
Which communication manager option on the communication manager gives the customer call centre capabilities?
Options
- AExpert Agent Selection (EAS)
- BAutomatic Call Distribution (ACD)
- CBestService Routing (BSR)
- DLeast Occupied Agent (LOA)
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