What is the purpose of class of service (COS) administration of Contact Centre?

Question

Options

• ACOS ensures that the most skilled agent receivescallsfirst.
• BCOS isused to restrict calls between incoming and outgoing trunk groups.
• CCOS restricts the calls a user can make and receive.
• DCOS defines which features an agent may access.

• A
  13% (3)
• B
  4% (1)
• C
  4% (1)
• D
  79% (19)

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