Avaya
6201 · Question #36
6201 Question #36: Real Exam Question with Answer & Explanation
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Question
What is the purpose of class of service (COS) administration of Contact Centre?
Options
- ACOS ensures that the most skilled agent receivescallsfirst.
- BCOS isused to restrict calls between incoming and outgoing trunk groups.
- CCOS restricts the calls a user can make and receive.
- DCOS defines which features an agent may access.
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