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6201 · Question #43

At the Quick Credit call center's new location, all agent telephone sets will be administered with the same button configuration. Which method can the administrator use to quickly create the…

The correct answer is C. Create a template telephone set and use the duplicate station xxxx CM SAT command. See the full explanation below for the reasoning.

Question

At the Quick Credit call center's new location, all agent telephone sets will be administered with the same button configuration. Which method can the administrator use to quickly create the telephone sets?

Options

AUse CMS to perform the bulk administration of telephone sets and buttons.
BUse the add station next CM SAT command to program each telephone set and assign buttons
CCreate a template telephone set and use the duplicate station xxxx CM SAT command
DCreate a template telephone set and use the qcopy stationxxxxCM SAT command

How the community answered

(47 responses)

A
9% (4)
B
17% (8)
C
70% (33)
D
4% (2)

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