600-455 Exam Questions
103 real 600-455 exam questions with expert-verified answers and explanations. Page 2 of 3.
- Question #51
For the Cisco Contact Center Enterprise Outbound option, which Cisco Unified Communications Manager feature can be used to disable ringback during transfer to agent for a scenario...
- Question #52
Which three features does Cisco Unified Border Element provide when Cisco Unified CCE and Cisco Unified Customer Voice Portal are used? (Choose three.)
- Question #53
Which three options are valid when Cisco Unified Customer Voice Portal comprehensive call flow and survivability service handles SIP REFER? (Choose three.)
- Question #54
In the congestion control feature of Cisco Unified Contact Center Enterprise, which four options handle the calls that are to be throttled? (Choose four.)
- Question #55
In a Cisco Unified Contact Center Enterprise deployment, which two options are the roles of the Administration & Data Servers? (Choose two.)
- Question #56
Which three features does Cisco Finesse provide as an out-of-the-box agent desktop? (Choose three.)
- Question #57
The JTAPI communications between the Cisco Unified Communication Manager cluster and Cisco Unified Contact Center Enterprise include three distinct types of messaging. Which three...
- Question #58
Which three components are required in a Cisco Unified CVP VXML "standalone" server deployment model? (Choose three.)
- Question #59
Which type of traffic from the peripheral gateway to the central controller is considered high priority in the Cisco Unified Contact Center Enterprise solution?
- Question #60
Which four functional limitations are Whisper Announcements subject to? (Choose four.)
- Question #61
Which two statements about Cisco Unified Mobile Agents are true? (Choose two.)
- Question #62
Which three system responses are valid if the Cisco Unified Contact Center Enterprise (centralized deployment with remote branches) and the remote branch lose the public network co...
- Question #63
Which three benefits does a Cisco Unified Contact Center Enterprise centralized deployment with small agents branch provide? (Choose three.)
- Question #64
Which three WAN/MAN configurations are valid in the Cisco Unified Contact Center Enterprise clustering over the WAN deployment model? (Choose three.)
- Question #65
Which two options are required for the private link in the Cisco Contact Center Enterprise solution? (Choose two.)
- Question #66
In a Cisco Finesse 10.0(x) deployment, primary and secondary nodes can be installed on separate domains. Which two requirements must be met for the pair to work properly? (Choose t...
- Question #67
Which two primary factors affect bandwidth sizing between a Cisco Unified Intelligence Center server and client? (Choose two.)
- Question #68
Which option initiates Test Other Side in the Cisco Contact Center Enterprise solution?
- Question #69
Which three statements about the high availability of Cisco Unified Intelligent Contact Management central controller are valid? (Choose three.)
- Question #70
Which option describes when a call type is assigned to a call in the Cisco Unified Contact Center Enterprise system?
- Question #71
Which two statements about combining IP telephony and Cisco Unified Contact Center Enterprise Extensions on the same IP phone are true? (Choose two.)
- Question #72
In the Cisco Unified Contact Center Enterprise solution with clustering over the WAN, which statement about the Cisco Unified Communications Manager peripheral gateway duplex pair...
- Question #73
Which option describes the recommended way to configure redundant Cisco Unified Communications Manager subscribers for Cisco IP phone registration in a single cluster for the Cisco...
- Question #74
Which of the following statements is not correct regarding QoS and prioritization for traffic in a Cisco Unified Contact Center Enterprise deployment?
- Question #75
A customer has a remote site with 100 agents, and the remote site only has SRST for E.911. 50% of the supervisors are located at HQ where the data center is. The agents to supervis...
- Question #76
Which four items are factors of bandwidth requirements for the visible network connection between the Cisco Unified Contact Center Enterprise Agent Peripheral Gateway and the call...
- Question #77
Which VMware feature is supported for use with Cisco Unified Contact Center Enterprise?
- Question #78
Which two statements about a Contact Center Enterprise solution in virtualized environment are true? (Choose two.)
- Question #79
Microsoft Windows Active Directory in Cisco Unified Contact Center Enterprise controls all of these types of user access except which one?
- Question #80
In a Cisco Unified Contact Center Enterprise that is deployed in a multisite centralized model, which resource can be used for transcoding?
- Question #81
Which two features or functionalities does Cisco Unified Communications Manager provide for Cisco Unified CCE and Cisco Unified Customer Voice Portal? (Choose two.)
- Question #82
In Cisco UCCE, what is the reference design for vmnic configuration on UCS Tested Reference Configuration (TRCs)?
- Question #83
Which are the three minimum components required in a Cisco Unified CVP VXML "standalone" deployment model? (Choose three.)
- Question #84
When using microapps, which core components are required for calls that originate from Cisco Unified Communications Manager to Cisco Unified CVP using Comprehensive mode?
- Question #85
Which two features does Cisco Unified Border Element provide when Cisco Unified CCE and Cisco Unified Customer Voice Portal are used? (Choose two.)
- Question #86
In Cisco Finesse, which two workflow action types can be configured via the administration page? (Choose two.)
- Question #87
A Cisco Unified Contact Center Enterprise solution is designed with geographic redundancy for the central controllers (with separate call routers and loggers). If Call Router Side...
- Question #88
Which statement about the Cisco UCCE solution in the virtualized environment is true?
- Question #89
Which setup is correct when you configure the Cisco UCS B VICs to reach the Fabric Interconnect Switches for the Cisco UCCE on UCS B deployments?
- Question #90
In a Cisco Unified Contact Center Enterprise deployment with geographically redundant central controllers, a new site is added with new redundancy requirements for Administration....
- Question #91
Which two system responses are valid if the Cisco UCCE (centralized deployment with remote branches which includes agents, phones and desktops only) and the remote branch lose the...
- Question #92
In Cisco Finesse 10.0(x), Which is the last operation a supervisor needs to perform in order to intercept the call?
- Question #93
Under which circumstance(s), can the Public/Visible network share the WAN with the Private network in the Cisco UCCE Clustering over the WAN deployments?
- Question #94
Which two options are the maximum number of concurrent reports supported by CUIC? (Choose two.)
- Question #95
Which three statements about the Cisco Unified CVP Post Call Survey (PCS) are true? (Choose three.)
- Question #96
Which statement about when you deploy Cisco UCCE 12,000 agent deployment model where each physical CPU core is mapped 1-1 with a vCPU is true?
- Question #97
Refer to the exhibit. In a Cisco Finesse 10.0(x) deployment, in Supervisor Gadget under the Queue Statistics pane, which option describes what the Other column represents?
- Question #98
Which three options are valid when Cisco Unified Customer Voice Portal comprehensive call flow and survivability service handles SIP REFER? (Choose three.)
- Question #99
Which two features does the SIP Proxy provide when deployed with Cisco UCCE, Cisco Unified CVP? (Choose two.)
- Question #100
Which two features does Cisco Finesse provide as an out-of-the-box agent desktop? (Choose three.)