Cisco
600-455 · Question #56
Which three features does Cisco Finesse provide as an out-of-the-box agent desktop? (Choose three.)
The correct answer is A. basic call control (answer, hold, retrieve, end, and make call) B. advanced call control (consultation, transfer after consult, conference after consult) E. phonebooks and workflows. See the full explanation below for the reasoning.
Question
Which three features does Cisco Finesse provide as an out-of-the-box agent desktop? (Choose three.)
Options
- Abasic call control (answer, hold, retrieve, end, and make call)
- Badvanced call control (consultation, transfer after consult, conference after consult)
- Cagent historical reports
- Dready and login reason codes
- Ephonebooks and workflows
- Fdesktop for third-party ACD
How the community answered
(27 responses)- A74% (20)
- C15% (4)
- D4% (1)
- F7% (2)
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