Cisco
600-455 · Question #33
600-455 Question #33: Real Exam Question with Answer & Explanation
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Question
How is accurate service-level information obtained in a Cisco Unified Contact Center Enterprise Parent/Child model with calls queued at the parent?
Options
- Ain the parent Cisco Unified ICM system, using Agent Level Detail data
- Bin the parent Cisco Unified ICM system, using skill group data
- Cin the child Cisco Unified Contact Center Enterprise system, using call type data
- Din the child Cisco Unified Contact Center Enterprise system, using services data
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