Cisco
600-455 · Question #33
How is accurate service-level information obtained in a Cisco Unified Contact Center Enterprise Parent/Child model with calls queued at the parent?
The correct answer is A. in the parent Cisco Unified ICM system, using Agent Level Detail data. See the full explanation below for the reasoning.
Question
How is accurate service-level information obtained in a Cisco Unified Contact Center Enterprise Parent/Child model with calls queued at the parent?
Options
- Ain the parent Cisco Unified ICM system, using Agent Level Detail data
- Bin the parent Cisco Unified ICM system, using skill group data
- Cin the child Cisco Unified Contact Center Enterprise system, using call type data
- Din the child Cisco Unified Contact Center Enterprise system, using services data
How the community answered
(20 responses)- A85% (17)
- B10% (2)
- C5% (1)
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