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600-455 · Question #60

Which four functional limitations are Whisper Announcements subject to? (Choose four.)

The correct answer is A. Announcements do not play for outbound calls made by an agent. C. Announcements do not play when the router selects the agent through a label node. F. Only one announcement can play for each call. G. While an announcement plays, you cannot put the call on hold, transfer, or conference; release. See the full explanation below for the reasoning.

Question

Which four functional limitations are Whisper Announcements subject to? (Choose four.)

Options

  • AAnnouncements do not play for outbound calls made by an agent.
  • BFor a Whisper Announcement to work with agent-to-agent calls, use the SendToVRU or
  • CAnnouncements do not play when the router selects the agent through a label node.
  • DCVP Transfers do not support Whisper Announcements.
  • EWhisper Announcements do not support Silent Monitoring.
  • FOnly one announcement can play for each call.
  • GWhile an announcement plays, you cannot put the call on hold, transfer, or conference; release
  • HWhisper Announcements are not supported in a Mobile Agent deployment.

How the community answered

(15 responses)
  • A
    73% (11)
  • B
    13% (2)
  • D
    7% (1)
  • E
    7% (1)

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