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600-455 · Question #63

Which three benefits does a Cisco Unified Contact Center Enterprise centralized deployment with small agents branch provide? (Choose three.)

The correct answer is A. It requires only a small data switch and router, IP phones, and agent desktops at remote sites for B. It requires only limited system and network management skills at remote sites. D. PSTN trunks for incoming traffic connect to data centers for efficiency. See the full explanation below for the reasoning.

Question

Which three benefits does a Cisco Unified Contact Center Enterprise centralized deployment with small agents branch provide? (Choose three.)

Options

  • AIt requires only a small data switch and router, IP phones, and agent desktops at remote sites for
  • BIt requires only limited system and network management skills at remote sites.
  • CSmall remote branches require PSTN and SIP trunks, in addition to the ones needed for local
  • DPSTN trunks for incoming traffic connect to data centers for efficiency.
  • EIt does not use VoIP WAN bandwidth when an agent is answering the call.
  • FCalls extend over the WAN only while calls are in queue.

How the community answered

(31 responses)
  • A
    77% (24)
  • C
    3% (1)
  • E
    6% (2)
  • F
    13% (4)

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