Cisco
600-455 · Question #71
600-455 Question #71: Real Exam Question with Answer & Explanation
The correct answer is A. Cisco Unified CCE supports only one agent ACD line on the IP phone. D. The agent state changes based on the activity of the ACD line.. See the full explanation below for the reasoning.
Question
Which two statements about combining IP telephony and Cisco Unified Contact Center Enterprise Extensions on the same IP phone are true? (Choose two.)
Options
- ACisco Unified CCE supports only one agent ACD line on the IP phone.
- BThe ACD line on the IP phone may have voicemail or call forwarding defined.
- CIn a typical call center, the ACD line is the first line on the phone to make it easier for the agent to
- DThe agent state changes based on the activity of the ACD line.
- EIf the agent picks up the phone to place a call, the agent is put into ready mode.
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