Which option describes when a call type is assigned to a call in the Cisco Unified Contact Center Enterprise system?

Question

Options

• Awhen the call is routed to an agent
• Bwhen the call is first post-routed from Cisco Unified Customer Voice Portal
• Cwhen the call terminates and data is written to the Cisco TCD table
• Dwhen a call-routing script hits the first Queue to Skill Group node

• A
  8% (2)
• B
  72% (18)
• C
  4% (1)
• D
  16% (4)

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