Cisco
600-455 · Question #100
Which two features does Cisco Finesse provide as an out-of-the-box agent desktop? (Choose three.)
The correct answer is B. phonebooks and workflows D. basic call control (answer, hold, retrieve, end, and make call). See the full explanation below for the reasoning.
Question
Which two features does Cisco Finesse provide as an out-of-the-box agent desktop? (Choose three.)
Options
- Adesktop for third-party ACD
- Bphonebooks and workflows
- Ccontent sharing gadget
- Dbasic call control (answer, hold, retrieve, end, and make call)
- Eagent historical reports
How the community answered
(34 responses)- A3% (1)
- B79% (27)
- C12% (4)
- E6% (2)
Community Discussion
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