Cisco
600-455 · Question #101
Erlang calculations are used to size contact center resources. Which two resources are sized by using Erlang-B? (Choose two.)
The correct answer is C. PSTN gateway trunks E. IVR ports. See the full explanation below for the reasoning.
Question
Erlang calculations are used to size contact center resources. Which two resources are sized by using Erlang-B? (Choose two.)
Options
- Areporting ports
- Bestimated wait times
- CPSTN gateway trunks
- Dagents
- EIVR ports
How the community answered
(48 responses)- A13% (6)
- B2% (1)
- C79% (38)
- D6% (3)
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