500-443 Exam Questions
59 real 500-443 exam questions with expert-verified answers and explanations. Page 1 of 2.
- Question #1
When an explicit or implicit Send to VRU node is encountered, a default Label is returned to CVR This Label, along with a unique correlation ID, is delivered to CVR The CVP deliver...
- Question #2
Where must a Dialed Number be mapped within CCE?
- Question #3
Which two nodes on the PCCE/UCCE script are responsible for routing calls to the VRU? (Choose two.)
- Question #4
What is the first step for CCE to dynamically allocate a label?
- Question #5
When an Agent's status turns Ready, which two components help notify the CCE Router about this new status? (Choose two.)
- Question #6
What are two default roles assigned to a supervisor imported from CCE DB? (Choose two.)
- Question #7
What are two elements in the Call Studio application to collect Caller Response? (Choose two.)
- Question #8
What are two usages for Call Studio Database lookup? (Choose two.)
- Question #9
What are two ways a Database Action Element is configured in the Call Studio application? (Choose two.)
- Question #10
Where is the RTP connected to the Ingress Gateway at different stages of the call?
- Question #11
What is a distinction between Packaged CCE and Unified CCE, specifically regarding call transfers?
- Question #12
What are the two destination patterns in the ingress gateway pointing to the number a customer dials considering the SIP comprehensive call flow? (Choose two.)
- Question #13
What is referred to as a switch leg on CVP?
- Question #14
When an explicit or implicit Send to VRU node is encountered, a default Label is returned to CVR This Label, along with a unique correlation ID, is delivered to CVR What does CVP d...
- Question #15
What are two conditions in which PCS legs get invoked? (Choose two.)
- Question #16
What are two steps to enable database access on a CVP VXML Server to implement Database lookup using VXML? (Choose two.)
- Question #17
What are the two required parameters to increase the default logout timer in Mobile Agent nailed connection mode in CUCM? (Choose two.)
- Question #18
What are two requirements for MTP configuration in Mobile Agent? (Choose two.)
- Question #19
Which two files are used to deploy Finesse custom gadgets? (Choose two.)
- Question #20
Which two ways are Finesse gadgets deployed? (Choose two.)
- Question #21
ABC customer needs to have an External configure bridge for Mobile Agent agent greetings with an Average greeting time of 10 secs and a Mobile Agent call rate of 8 secs. What is th...
- Question #22
How is Mobile Agent implemented?
- Question #23
What are two mandatory configurations for Mobile Agent to function? (Choose two.)
- Question #24
What are two ways to access the Bulk Import Tool? (Choose two.)
- Question #25
What are two Bulk Import Tool 'Template' Options to perform Administration Tasks? (Choose two.)
- Question #26
What are two use cases of the PCCE Bulk Import Tool? (Choose two.)
- Question #27
What are two operations supported by the Agent Bulk Import Tool? (Choose two.)
- Question #28
On which server is the Bulk Import Tool run?
- Question #29
Which ICM component delivers Route request to ICM Central Controller?
- Question #30
Which two data sources are created in CUIC by default once the installation is completed? (Choose two.)
- Question #31
How many roles are available to be assigned to a CUIC user?
- Question #32
What are two descriptions of permissions for a CUIC user or administrator? (Choose two.)
- Question #33
What are two CUIC stock reports that are able to be downloaded from Cisco.com? (Choose two.)
- Question #34
What are two stock or customized views that are available for the CUIC reports? (Choose two.)
- Question #35
A supervisor created a custom report, but none of his co-supervisors can access this report. What can cause the report to appear missing?
- Question #36
A report definition user is trying to delete an existing definition but fails. What is the cause?
- Question #37
What is the URL to access VVB Admin?
- Question #39
What should a Call Type be mapped to for successful call routing?
- Question #40
Which device access is needed to manage agent phones for UCCE/PCCE?
- Question #41
Which two components exchange data between Expanded Call Context Variables? (Choose two.)
- Question #42
Which two call transfers are supported in PCCE Deployments? (Choose two.)
- Question #43
What is the role of CVP in UCCE/PCCE?
- Question #44
What is the role of a private network in UCCE/PCCE?
- Question #45
What is the maximum bytes (Data + Variable name) per payload in a PCCE deployment?
- Question #46
What are two ways to access UCCE/PCCE Servers? (Choose two.)
- Question #47
In PCCE 12k, what are two options to manage payloads? (Choose two.)
- Question #48
What are two descriptions about web page accesses for a CUIC user or administrator? (Choose two.)
- Question #49
What is the purpose of the SMTP setting in the CUIC administrator web page?
- Question #50
What are two descriptions for the CUIC database? (Choose two.)
- Question #51
Which two roles does the CUIC play in UCCE/PCCE? (Choose two.)