500-443 Exam Questions

When an explicit or implicit Send to VRU node is encountered, a default Label is returned to CVR This Label, along with a unique correlation ID, is delivered to CVR The CVP deliver...

Where must a Dialed Number be mapped within CCE?

Which two nodes on the PCCE/UCCE script are responsible for routing calls to the VRU? (Choose two.)

What is the first step for CCE to dynamically allocate a label?

When an Agent's status turns Ready, which two components help notify the CCE Router about this new status? (Choose two.)

What are two default roles assigned to a supervisor imported from CCE DB? (Choose two.)

What are two elements in the Call Studio application to collect Caller Response? (Choose two.)

What are two usages for Call Studio Database lookup? (Choose two.)

What are two ways a Database Action Element is configured in the Call Studio application? (Choose two.)

Where is the RTP connected to the Ingress Gateway at different stages of the call?

What is a distinction between Packaged CCE and Unified CCE, specifically regarding call transfers?

What are the two destination patterns in the ingress gateway pointing to the number a customer dials considering the SIP comprehensive call flow? (Choose two.)

What is referred to as a switch leg on CVP?

When an explicit or implicit Send to VRU node is encountered, a default Label is returned to CVR This Label, along with a unique correlation ID, is delivered to CVR What does CVP d...

What are two conditions in which PCS legs get invoked? (Choose two.)

What are two steps to enable database access on a CVP VXML Server to implement Database lookup using VXML? (Choose two.)

What are the two required parameters to increase the default logout timer in Mobile Agent nailed connection mode in CUCM? (Choose two.)

What are two requirements for MTP configuration in Mobile Agent? (Choose two.)

Which two files are used to deploy Finesse custom gadgets? (Choose two.)

Which two ways are Finesse gadgets deployed? (Choose two.)

ABC customer needs to have an External configure bridge for Mobile Agent agent greetings with an Average greeting time of 10 secs and a Mobile Agent call rate of 8 secs. What is th...

How is Mobile Agent implemented?

What are two mandatory configurations for Mobile Agent to function? (Choose two.)

What are two ways to access the Bulk Import Tool? (Choose two.)

What are two Bulk Import Tool 'Template' Options to perform Administration Tasks? (Choose two.)

What are two use cases of the PCCE Bulk Import Tool? (Choose two.)

What are two operations supported by the Agent Bulk Import Tool? (Choose two.)

On which server is the Bulk Import Tool run?

Which ICM component delivers Route request to ICM Central Controller?

Which two data sources are created in CUIC by default once the installation is completed? (Choose two.)

How many roles are available to be assigned to a CUIC user?

What are two descriptions of permissions for a CUIC user or administrator? (Choose two.)

What are two CUIC stock reports that are able to be downloaded from Cisco.com? (Choose two.)

What are two stock or customized views that are available for the CUIC reports? (Choose two.)

A supervisor created a custom report, but none of his co-supervisors can access this report. What can cause the report to appear missing?

A report definition user is trying to delete an existing definition but fails. What is the cause?

What is the URL to access VVB Admin?

What should a Call Type be mapped to for successful call routing?

Which device access is needed to manage agent phones for UCCE/PCCE?

Which two components exchange data between Expanded Call Context Variables? (Choose two.)

Which two call transfers are supported in PCCE Deployments? (Choose two.)

What is the role of CVP in UCCE/PCCE?

What is the role of a private network in UCCE/PCCE?

What is the maximum bytes (Data + Variable name) per payload in a PCCE deployment?

What are two ways to access UCCE/PCCE Servers? (Choose two.)

In PCCE 12k, what are two options to manage payloads? (Choose two.)

What are two descriptions about web page accesses for a CUIC user or administrator? (Choose two.)

What is the purpose of the SMTP setting in the CUIC administrator web page?

What are two descriptions for the CUIC database? (Choose two.)

Which two roles does the CUIC play in UCCE/PCCE? (Choose two.)