500-443 Exam Questions
60 real 500-443 exam questions with expert-verified answers and explanations. Page 1 of 2.
- Question #1Advanced Administration
When an explicit or implicit Send to VRU node is encountered, a default Label is returned to CVR This Label, along with a unique correlation ID, is delivered to CVR The CVP deliver...
VRU nodeVirtual Voice BrowserSIP inviteRTP session - Question #2Advanced Administration
Where must a Dialed Number be mapped within CCE?
Dialed NumberCall TypeRouting ScriptCCE configuration - Question #3Advanced Administration
Which two nodes on the PCCE/UCCE script are responsible for routing calls to the VRU? (Choose two.)
Run VRU NodeSend to VRUPCCE scriptVRU routing - Question #4Advanced Administration
What is the first step for CCE to dynamically allocate a label?
dynamic label allocationCCEagent loginlabel assignment - Question #5Advanced Administration
When an Agent's status turns Ready, which two components help notify the CCE Router about this new status? (Choose two.)
agent statusCTIServerAgent PGCCE Router notification - Question #6Advanced Administration
What are two default roles assigned to a supervisor imported from CCE DB? (Choose two.)
supervisor rolesCCE DB importAgent SupervisorDashboard Designer - Question #7Advanced Features and Integrations
What are two elements in the Call Studio application to collect Caller Response? (Choose two.)
Call StudioMenu elementsDigits elementsDTMF collection - Question #8Advanced Features and Integrations
What are two usages for Call Studio Database lookup? (Choose two.)
Call Studiodatabase lookupaccount typeclaim number - Question #9Advanced Features and Integrations
What are two ways a Database Action Element is configured in the Call Studio application? (Choose two.)
Call Studiodatabase action elementJNDISQL query - Question #10Advanced Administration
Where is the RTP connected to the Ingress Gateway at different stages of the call?
RTPIngress Gatewayagent phonemedia path - Question #11Advanced Administration
What is a distinction between Packaged CCE and Unified CCE, specifically regarding call transfers?
PCCEUCCEPre-RoutingNIC call transfer - Question #12Advanced Administration
What are the two destination patterns in the ingress gateway pointing to the number a customer dials considering the SIP comprehensive call flow? (Choose two.)
ingress gatewaydestination patternsSIP call flowCVP - Question #13Advanced Administration
What is referred to as a switch leg on CVP?
CVP switch legSIP call legingress gatewaycall flow - Question #14Advanced Administration
When an explicit or implicit Send to VRU node is encountered, a default Label is returned to CVR This Label, along with a unique correlation ID, is delivered to CVR What does CVP d...
CVPSIP inviteVirtual Voice Browsercorrelation ID - Question #15Advanced Features and Integrations
What are two conditions in which PCS legs get invoked? (Choose two.)
Post Call SurveyCVPCONNECT messageRing-No-Answer - Question #16Advanced Features and Integrations
What are two steps to enable database access on a CVP VXML Server to implement Database lookup using VXML? (Choose two.)
CVP VXML Serverdatabase accessJNDI configurationODBC driver - Question #17Advanced Features and Integrations
What are the two required parameters to increase the default logout timer in Mobile Agent nailed connection mode in CUCM? (Choose two.)
Mobile Agentnailed connection modelogout timerCUCM - Question #18Advanced Features and Integrations
What are two requirements for MTP configuration in Mobile Agent? (Choose two.)
MTPMobile AgentDTMF in-band signalingSIP trunk - Question #19Advanced Features and Integrations
Which two files are used to deploy Finesse custom gadgets? (Choose two.)
Finessecustom gadgetsCSSJavaScript - Question #20Advanced Administration
Which two ways are Finesse gadgets deployed? (Choose two.)
Finesse gadgetsgadget deploymentFinesse ServerAdministration - Question #21Advanced Features and Integrations
ABC customer needs to have an External configure bridge for Mobile Agent agent greetings with an Average greeting time of 10 secs and a Mobile Agent call rate of 8 secs. What is th...
Mobile Agentconference bridgeresource calculationExternal bridge - Question #22Advanced Features and Integrations
How is Mobile Agent implemented?
Mobile AgentCTI portsLCPRCP - Question #23Advanced Features and Integrations
What are two mandatory configurations for Mobile Agent to function? (Choose two.)
Mobile AgentLCPRCPJTAPI - Question #24Advanced Administration
What are two ways to access the Bulk Import Tool? (Choose two.)
Bulk Import ToolSPOGadministration access - Question #25Advanced Administration
What are two Bulk Import Tool 'Template' Options to perform Administration Tasks? (Choose two.)
Bulk Import TooltemplatesCall TypeSkill Groups - Question #26Advanced Administration
What are two use cases of the PCCE Bulk Import Tool? (Choose two.)
Bulk Import ToolPCCEagent managementskill groups - Question #27Advanced Administration
What are two operations supported by the Agent Bulk Import Tool? (Choose two.)
Bulk Import Toolagent operationscreateupdate - Question #28Advanced Administration
On which server is the Bulk Import Tool run?
Bulk Import ToolPrimary Administration server - Question #29Advanced Administration
Which ICM component delivers Route request to ICM Central Controller?
ICMroutingPeripheral GatewayCentral Controller - Question #30Advanced Reporting and Analysis
Which two data sources are created in CUIC by default once the installation is completed? (Choose two.)
CUICdata sourcesLive Datainstallation defaults - Question #31Advanced Reporting and Analysis
How many roles are available to be assigned to a CUIC user?
CUICuser rolespermissions - Question #32Advanced Reporting and Analysis
What are two descriptions of permissions for a CUIC user or administrator? (Choose two.)
CUICsuper userpermissionsadministration console - Question #33Advanced Reporting and Analysis
What are two CUIC stock reports that are able to be downloaded from Cisco.com? (Choose two.)
CUICstock reportsCCE Historical reports - Question #34Advanced Reporting and Analysis
What are two stock or customized views that are available for the CUIC reports? (Choose two.)
CUICreport viewsPie ChartBar Chart - Question #35Troubleshooting and Maintenance
A supervisor created a custom report, but none of his co-supervisors can access this report. What can cause the report to appear missing?
CUICreport permissionsRead permissionreport sharing - Question #36Troubleshooting and Maintenance
A report definition user is trying to delete an existing definition but fails. What is the cause?
CUICreport definitiondelete restrictionreport dependencies - Question #37Advanced Administration
What is the URL to access VVB Admin?
VVB AdminURL accessWebex administrationAdmin interface - Question #38Advanced Administration
Drag and Drop Question Drag and drop the item from the left onto the definition on the right. Answer:
drag and dropconfiguration mapping - Question #39Advanced Administration
What should a Call Type be mapped to for successful call routing?
Call Typecall routingRouting ClientICM - Question #40Advanced Administration
Which device access is needed to manage agent phones for UCCE/PCCE?
CUCM Adminagent phonesUCCEPCCE - Question #41Advanced Features and Integrations
Which two components exchange data between Expanded Call Context Variables? (Choose two.)
ECC variablesCVPFinesseCCE - Question #42Advanced Features and Integrations
Which two call transfers are supported in PCCE Deployments? (Choose two.)
call transferPCCESIP ReferCCE Managed Transfer - Question #43Advanced Administration
What is the role of CVP in UCCE/PCCE?
CVPIVRqueuingUCCE/PCCE architecture - Question #44Advanced Administration
What is the role of a private network in UCCE/PCCE?
private networkduplex pairUCCE/PCCEhigh availability - Question #45Advanced Administration
What is the maximum bytes (Data + Variable name) per payload in a PCCE deployment?
ECC payloadPCCEpayload sizevariable limits - Question #46Advanced Administration
What are two ways to access UCCE/PCCE Servers? (Choose two.)
server accessSSHRDPweb administration - Question #47Advanced Administration
In PCCE 12k, what are two options to manage payloads? (Choose two.)
ECC variablesPCCE 12kcustom payloaddefault payload - Question #48Advanced Reporting and Analysis
What are two descriptions about web page accesses for a CUIC user or administrator? (Choose two.)
CUICweb administrationreporting pageadmin page - Question #49Advanced Reporting and Analysis
What is the purpose of the SMTP setting in the CUIC administrator web page?
CUICSMTPscheduled reportsemail configuration - Question #50Advanced Reporting and Analysis
What are two descriptions for the CUIC database? (Choose two.)
CUIC databaseMySQLVOSdatabase replication